Crackerjack Communications is looking for a Senior Account Director who knows their way around B2B financial services—retirement, benefits, investments, insurance—and enjoys diving into content just as much as delighting clients.

Plus, if you love turning complex concepts into clear, compelling creative—and you get a weird thrill from catching a typo before it escapes into the wild—you might be our next CJ’er.

WHAT YOU’LL DO

You’ll be the steady hand, the strategic thinker, the details-obsessed dot-connector who makes amazing work possible. You will:

• Manage client accounts with confidence and kindness—and build long-lasting relationships that are rooted in trust, smarts, and accountability.
• Navigate financial services content like a pro, understanding enough nuance to guide teams, ask sharp questions, and explain things in plain English.
• Organize ideas and information so writers, designers, developers, and video producers know exactly where to go and what to do. (They will love you for this.)
• Lead projects from kickoff to delivery, keeping timelines tight, budgets in check, and deliverables sparkling.
• Partner with clients as a true problem solver, not just an order-taker—anticipating needs, spotting red flags early, and steering toward smart solutions.
• Collaborate with our internal team with enthusiasm: brainstorms, whiteboards, sticky notes, all the classic agency magic.
• Bring clarity and calm, even when things get swirl-y. (We like unflappable around here.)
• Communicate clearly and proactively—you’ll be the hub that holds the wheel together.
• Champion quality, catching those teeny-tiny details that separate good from Crackerjack-good.
• Have fun, because we don’t believe great work happens without it.

WHAT YOU BRING

• 5–7+ years of account management experience, ideally in an agency or in-house creative team.
• Solid B2B financial services chops—bonus points if you’ve worked with retirement, benefits, insurance, or investment brands.
• A love of both the forest and the trees: big-picture thinker, microscopic attention to detail.
• Grace under pressure and a knack for making the complex feel easy.
• Comfort juggling multiple workstreams without dropping the occasional flaming baton.
• A genuinely collaborative spirit—we are a team-first culture.
• Excellent communication skills.
• Experience running client meetings and presenting work with confidence.
• Curiosity, creativity, and a sense of humor.

WHO WE ARE

Crackerjack Communications is a fast-paced, Boston-based, full-service marketing agency that helps great organizations communicate clearly and creatively. Our office sits across from South Station—sun-drenched, stocked with snacks, and filled with talented humans who take the work seriously (but not themselves).

We value:

• Going beyond what’s expected
• Collaborative creativity
• Accountability and kindness
• Laughing daily
• Making complex things feel simple
• Speed and accuracy

If this sounds like your kind of agency—and your kind of team—we’d love to hear from you.